Billing Policy

1. Billing Frequency: Customers of NanoTech NetComs will be billed on a monthly basis for the services provided. Invoices will be generated on the 24th of each month, and will cover the upcoming month of service.

2. Invoicing Procedures: Invoices will be delivered electronically via email to the primary email address provided by the customer at the time of sign-up. Customers may also access their invoices through their online account portal on our website.

3. Payment Terms: Payment for services is due within 7 days of the invoice date. Accepted payment methods include credit card, debit card, electronic bank transfer and cash. Customers have the option to set up automatic payments for convenience.

4. Late Payment Penalties: A late payment fee of 2% per month may be applied to overdue balances. Services may be suspended if payment is not received within 7 days of the due date. Activation fees will be charged to activate suspended services. To avoid service interruption, customers are encouraged to make timely payments or contact our billing department to arrange payment options.

5. Dispute Resolution: Customers who have questions or concerns about their invoices are encouraged to contact our billing department promptly for resolution. Disputes will be investigated promptly, and adjustments will be made if billing errors are identified.

6. Billing Errors: In the event of a billing error, NanoTech NetComs will rectify the mistake and issue a credit or debit to the affected customer. Customers should notify our billing department of any discrepancies within 30 days of receiving the invoice.

7. Privacy and Security: Customer billing information is securely stored and protected in accordance with industry standards and relevant privacy laws. We are committed to safeguarding the confidentiality and security of customer data.

8. Termination of Services: Services may be terminated for non-payment if outstanding balances remain unpaid for more than 90 days. Customers will be notified in advance of any potential service suspension or termination due to non-payment.

9. Customer Support: For assistance with billing inquiries or issues, customers can contact our billing department via email at billing@nanotech.net.za or by phone at 013 518 0008. Our dedicated support team is available during regular business hours to assist with any billing-related questions or concerns.